GENERAL FAQ
Who is Butterfly Duet?
Butterfly Duet is a creative partnership formed by illustrators Clare Lewis and Liisa Chisholm.
We work together to create silly merchandise, exhibitions, and workshops.
Please get in touch via email if you want to chat - we can be reached at hello@butterflyduet.com : )
Can we work together?
We are always open to collaborations, commissions, and other creative projects!
We have extensive experience running workshops for people of all ages, both at community events and branded activations.
Let's chat! We love working with good people - email us at hello@butterflyduet.com and we'll take it from there.
I'm an artist - how can I work with you?
Please send an introduction and small PDF portfolio with the subject "ARTIST SUBMISSION: (your name here)" to hello@butterflyduet.com.
We are collecting submissions on an ongoing basis & can't wait to hear from you - we have so many fun plans! ♡
Submissions are open to artists of all ages from all over the globe - no social media following is necessary.
Do you sell wholesale?
Yes! Please reach out to us at hello@butterflyduet.com if you think Butterfly Duet is a good fit for your space and we'll send over our wholesale catalogue.
We love developing exclusive products for our stockists!
SHIPPING FAQ
Do you ship globally?
We ship to lots of places, but not everywhere! We are currently unable to ship to the EU because of new packaging laws, but we are working on it.
Please email us at hello@butterflyduet.com if your country isn't available at checkout and we will do our best to help you out!
Price of postage will be calculated at checkout.
Customers outside of the UK may have to pay import duties and custom charges upon receiving their order - these are the responsibility of the customer.
When will my order be dispatched?
We are a small team of two: orders typically take 2-3 business days to be dispatched, but during busy periods can take up to 5 business days. We appreciate your patience!
If you need your order by a specific (urgent) date, please contact us at hello@butterflyduet.com with details before ordering - we will do our best to accommodate any requests and may be able to offer expedited shipping at an additional fee.
I ordered to an incorrect address - can I change it?
If you put an incorrect address at checkout, please email us immediately - if we haven't yet dispatched the item, we will be able to amend the address on the order.
Unfortunately we are unable to refund orders that have been lost due to incorrect addresses.
Can I track my order?
We offer both tracked and untracked shipping.
If you would like to track your order, please select tracked shipping at checkout.
When we dispatch your order we will email you with a tracking number that you can use to keep updated!
If you select untracked shipping, you will not be able to track your parcel (and won't receive delivery confirmation).
If you require tracking and added protection, please select a tracked shipping option at checkout.
My order is late - what do I do?
Unfortunately Royal Mail shipping times aren't always accurate, and once we have dropped them off at the post office delivery times are out of our hands. We recommend ordering as early as possible if your order is needed by a specific date!
- within the UK, Royal Mail won’t class the shipment as lost until 10 business days after dispatch
- internationally, Royal Mail won’t class the shipment as lost until 25 business days after dispatch
Please allow this much time to pass before contacting us.
Lost orders are very rare, but if yours does go missing, email us with your order number and we’ll investigate it for you.
Do you accept returns?
If you've changed your mind, you can request a return within 14 days of receiving your order.
Items should be returned in their original condition. You may handle them only as much as is reasonably necessary to establish their nature, characteristics and functioning. If the value of the goods has been reduced by handling beyond this, we may make a reasonable deduction from your refund where permitted by law.
Return postage is the customer's responsibility.
Personalised or custom-made items cannot be returned unless they are faulty or incorrect.
If your order arrives damaged, faulty or incorrect, please contact us and we'll be happy to help.
Your statutory consumer rights are not affected by this policy.